Terms & Conditions

Terms & Condtions

VENUE HIRE FEES / CONFIRMATION TO CONFIRM YOUR FUNCTION YOU MUST PAY THE VENUE HIRE FEE. ONCE THIS HAS BEEN RECEIVED YOUR RESERVATION WILL BE CONFIRMED. HOTEL STEYNE HAS THE RIGHT TO SELL THE ROOM TO ANOTHER CLIENT IF THE VENUE HIRE PAYMENT HAS NOT BEEN RECEIVED. ALL VENUE HIRE COSTS ARE NON-REFUNDABLE.

PAYMENTS
ALL CATERING SELECTIONS AND PAYMENTS ARE DUE IN FULL 2 WEEKS PRIOR TO THE EVENT.
AREA ACCESS
ALL GUESTS AND DECORATIONS MUST VACATE THE HIRE AREA WITHIN 30 MINUTES OF EVENT ENDING.
CANCELLATION
CANCELLATIONS THAT ARE MADE 2 WEEKS PRIOR TO THE FUNCTION WILL RECEIVE A FULL REFUND, 1 WEEK YOU WILL RECEIVE A 50% REFUND AND LESS THAN 1 WEEK NO REFUND WILL BE GIVEN.
MINIMUM SPENDS
MINIMUM SPENDS AND ROOM HIRE COSTS VARY, DUE TO THE FUNCTION AND YOUR REQUIREMENTS.
DECORATIONS
NOTE DECORATIONS AND THEMING ARE AT THE FUNCTION COORDINATOR’S DISCRETION. PLEASE NOTE THAT ANY DECORATIONS LEFT AT THE END OF A FUNCTION WILL BE DISPOSED OF, UNLESS OTHERWISE STATED IN WRITING BY PRIOR ARRANGEMENT. NO CONFETTI IS TO BE USED AT ANY TIME.
SECURITY
SECURITY MAY BE REQUIRED FOR A PRIVATE FUNCTION AT A COST OF $45 PER HOUR MINIMUM HIRE OF 4 HOURS.
DAMAGE
THE CLIENT WILL BE ACCOUNTABLE FOR ANY LOSS OR DAMAGE WHICH IS CAUSED TO THE HOTEL BY ANY GUESTS OF YOUR FUNCTION.
MINORS
MINORS ARE ONLY PERMITTED IN CERTAIN AREAS OF THE HOTEL AND CERTAIN FUNCTION AREAS UNTIL 9PM. AS PART OF OUR HOTEL LICENSE MINORS MAY ONLY BE IN AUTHORISED AREAS AND MUST BE ACCOMPANIED AND IN THE IMMEDIATE PRESENCE OF A RESPONSIBLE ADULT (PARENT OR LEGAL GUARDIAN) AT ALL TIMES. THE ATTENDANCE OF MINORS UNDER THE AGE OF 18, BABIES AND INFANTS MUST BE APPROVED BY MANAGEMENT PRIOR TO THE FUNCTION.
18th to 21st
THE HOTEL STEYNE DOES NOT TAKE BOOKINGS FOR ANY OF THE ABOVE FUNCTIONS,IF ANY FUNCTION TURNS OUT TOBE ONE OF THE ABOVE GUESTS WILL BE ASKED TO LEAVE THE PREMISES IMMEDIATELY WITHOUT A REFUND.
SMOKING
OUTDOOR SPACING IS AVAILABLE FOR PRIVATE HIRE AND AREA RESERVATIONS HOWEVER SMOKING LAWS ARE IN PLACE MEANING THERE WILL BE NO SMOKING WHEN FOOD IS PRESENT WITHIN THE SPACE. PLEASE CONSULT WITH THE FUNCTION COORDINATOR REGARDING THIS.
FOOD AND BEVERAGE
NO FOOD OR BEVERAGES ARE TO BE BROUGHT INTO THE HOTEL EVEN AS GIFTS, DUE TO THE HOTEL BEING A LICENSED PREMISES. ANY ALCOHOL GIVE NOR RECEIVED AS GIFTS MUST BE REMOVED FROM PREMISE PRIOR TO 11PM OR PICKED UP THE FOLLOWING MORNING.
CLAUSE
WHEN BOOKING A FUNCTION, IT IS THE HOST’S RESPONSIBILITY TO GIVE ACCURATE DETAILS IN RELATION TO THE TYPE OF FUNCTION AND ITS GUESTS. IF A GUEST FALSIFIES INFORMATION OR A FUNCTION IS BOOKED ON FORGED PRETENSES THE HOTEL STEYNE  RESERVES THE RIGHT TO CANCEL THAT FUNCTION WITHOUT NOTICE AND AT THE EXPENSE OF THE GUEST. YOUR FUNCTION CAN BE CANCELED, ENDED ON THE DAY IF THE MANAGER ON DUTY SEES/FINDS A REASON THAT THE FUNCTION IS NOT COMPLYING WITH THE TERMS & CONDITIONS OF THE VENUE.

RESPONSIBLE SERVICE OF ALCOHOL & COMPLIANCE

THE HOTEL STEYNE IS COMMITTED TO THE ‘RESPONSIBLE SERVICE OF ALCOHOL’ AT ALL TIMES AND PROVIDING A SAFE ENVIRONMENT FOR GUESTS AND PATRONS. THE HOTEL
STEYNE AND ITS LICENSEE ASSUMES RESPONSIBILITY FOR ALL PERSONS IN THE HOTEL AND RESERVES THE RIGHT TO REFUSE ENTRY, REFUSE SERVICE OR REMOVE ANY PERSON THAT
MANAGEMENT FEELS IS IN ANY WAY BEHAVING CONTRARY TO WHAT IS DEEMED ACCEPTABLE BY THE APPROVED GOVERNMENT BODIES OR HOUSE POLICY. UNDER NO CIRCUMSTANCES
WILL ANY PERSONS WHO ARE INTOXICATED BY ALCOHOL OR ANY OTHER SUBSTANCE BE ALLOWED ENTRY OR PERMITTED TO STAY ON THE PREMISES. IF A PERSON IS ASKED TO LEAVE
THE PREMISES AND REFUSES TO DO SO, MANAGEMENT IS REQUIRED BY LAW TO NOTIFY THE POLICE IMMEDIATELY AND THAT PERSON MAY BE SUBJECT TO FINE FOR ‘FAILURE TO QUIT A
LICENSED PREMISES’. ANY PERSONS INVOLVED IN CRIMINAL ACTIVITY SUCH AS VIOLENCE, SALE OR USE OF PROHIBITED DRUGS OR POSSESSION OF WEAPONRY WILL BE TURNED OVER TO THE POLICE IMMEDIATELY WITHOUT HESITATION. NO COMPENSATION WILL BE AFFORDED TO ANY MEMBER OF THE FUNCTION OR ITS HOST IF A MEMBER OF THE FUNCTION IS REFUSED
ENTRY, REFUSED SERVICE OR REMOVED FROM THE PREMISES.

FAQ